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New licence key for database migration

Last post 09-08-2010, 5:13 PM by Runathon Croydon. 9 replies.
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  •  09-07-2010, 10:30 AM 1484

    New licence key for database migration

    Hello

    I would like to request a new licence key for an already existing account that we have with you as we have mislayed the old one and cannot access our database without it

    The Licencee name is Runathon Croydon and our current licence number is KCQZ-8CWY-BL1D-6AJB-X76J

    could you please send the new licence key to us at info@runathon.co.uk or alternatively please advise us how we can get this problem solved

    Kind Regards

     

    Chris

  •  09-07-2010, 10:34 AM 1485 in reply to 1484

    Re: New licence key for database migration

    See this page...

     

    http://www.lettronics.com/default.asp?page=requestlicence


    Get free EPoS software at http://www.lettronics.com
  •  09-07-2010, 10:41 AM 1486 in reply to 1485

    Re: New licence key for database migration

    have seen the page many times already!

    This i why ive posted on this forum as I have already tried that route and it just tells me that a licence has already been supplied to that username

    Please advise

  •  09-07-2010, 11:26 AM 1487 in reply to 1486

    Re: New licence key for database migration

    Anything else you could suggest? any way of sending the original key assigned to Runathon Croydon?

    This would be a great help!

  •  09-07-2010, 11:51 AM 1488 in reply to 1487

    Re: New licence key for database migration

    If you log on to that page, you should get a list of all licences requested under that user account. Click on the licence you would like to get the details for, and it will be automatically emailed to the email address we have on file for that account.

    Let us know how you get on.


    Get free EPoS software at http://www.lettronics.com
  •  09-08-2010, 10:17 AM 1489 in reply to 1488

    Re: New licence key for database migration

    Hello,

    Thanks for your help, but ive still been unsuccesful.

    When I go to that page i can see one that ive made recently to try to use with our old database but no others that work.

    When i type in the name of the Company "Runathon Croydon" it just tells me that

    "A licence already exists for this company name"

    and nothing else.  I can provide all the details about the login like the licencee and licence No, but just need the licence key.

    Hope we can resolve this soon

    Kind Regards

    Chris




     

  •  09-08-2010, 12:18 PM 1490 in reply to 1489

    Re: New licence key for database migration

    Hello again

     

    just a thought

     

    can you guys find the licence number KCQZ-8CWY-BL1D-6AJB-X76J on your database and send me the licence key that goes with it?

    Im starting to get a bit desperate as we need to swap our till over soon as the old computer is on its last legs.

    ANY help would be appreciated

  •  09-08-2010, 12:22 PM 1491 in reply to 1489

    Re: New licence key for database migration

    Runathon Croydon:

    Hello,

    Thanks for your help, but ive still been unsuccesful.

    When I go to that page i can see one that ive made recently to try to use with our old database but no others that work.

    When i type in the name of the Company "Runathon Croydon" it just tells me that

    "A licence already exists for this company name"

    and nothing else.  I can provide all the details about the login like the licencee and licence No, but just need the licence key.

    Hope we can resolve this soon

    Kind Regards

    Chris




     

    PM me your userid and password for the forum and licencing site so we can investigate why you are unable to retrieve your licence.


    Get free EPoS software at http://www.lettronics.com
  •  09-08-2010, 3:35 PM 1493 in reply to 1491

    Re: New licence key for database migration

    The system should now have sent you your key to your new email addr.
    Get free EPoS software at http://www.lettronics.com
  •  09-08-2010, 5:13 PM 1494 in reply to 1493

    Re: New licence key for database migration

    Perfect!

    Thankyou so much i appreciate your help

     Kind Regards

     

    Chris

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