Lettronics Support

Hi,

During installation of both stock and PoS I am getting the following error

---------------------------------------- 

Error 1401. Could not create key:

HKEY_USERS\S-1-5-21-839522115-2052111302-682003330\Software\Classes.

Verify that you have sufficient access to that key, or contact your support personnel.

----------------------------------------------------

Please guide me on what needs to be done.

 Regards

 KM 

Are you installing as an Administrator?

---

Get free EPoS software at http://www.lettronics.com

Hi,

 

I downloaded the installation files and was following the installation process. No option was provided to me to choose the type of installation. Please note, I am having the problem right at the initial stage, right at the point when I am trying to run the stock windows installer package.

 

Regards,

 

KM 

Hi,

 

Wanted to add that once I get this message

---------------------------------------- 

Error 1401. Could not create key:

HKEY_USERS\S-1-5-21-839522115-2052111302-682003330\Software\Classes.

Verify that you have sufficient access to that key, or contact your support personnel.

----------------------------------------------------

The installation process rolls back, and the following message is shown:

 

Installation incomplete

The installer was interrupted before Stock could be installed. You need to restart the installer to try again.

Click 'Close' to exit.

 

Regards,

 

KM 

 

Sorry, I wasn't clear...

 ...are you logged on to Windows as a Computer Administrator?

 

If so, what version of Windows are you using?

---

Get free EPoS software at http://www.lettronics.com

Hi,Am logged in as the admistrator. Using Windows XP professional (SP3 updated).

Regards,

 

KM 

We are struggling to replicate your issue - which version are you downloading?

---

Get free EPoS software at http://www.lettronics.com

Hi,

Sorry for my delayed response.

I am pasting the downloads:

Stock Control & EPoS (Current Version)

Name	Size	Ver	Description
EPoS Suite	4.2Mb	4.0.4	Stock Control Manager and PCTill in a single download
Install Guide	206Kb	1.0	Installation Guide
PCTill V4	2.0Mb	4.0.4	PCTill (Latest) - This application needs a free licence key. Apply for your free licence here.
Stock V4	2.6Mb	4.0.4	Stock Control Manager (Latest) - This application needs a free licence key. Apply for your free licence here.
stock.mdb	500kb	2	Blank database for Stock Control System. Initial UserID = Admin, initial PW = admin

I assume EPoS suit has both PCTill V4 and Stock V4

 

Regards,

 

KM

Can't replicate your issue here on our systems (but they've all had the software on before).

On Monday, I'll rebuild one of them as a fresh XP with SP3, and see what happens then.

Can you let me know if you are using XP Pro, or XP Home?

---

Get free EPoS software at http://www.lettronics.com

Hi,

 

Am working  on Ms XP professional SP3 2002 version.

regards,

 

KM 

Just tried from a fresh XP Pro with SP3 install (only changes made were change the desktop background for the screen capture tool, and install VMWare tools (as this testbed is on a Virtual Machine)).

The video below shows it installing...

http://downloads.lettronics.com/videos/EPoS_Install.avi

 

I wonder if its worth trying the install with the Antivirus disabled, or if you have any other tools blocking access to the registry.

---

Get free EPoS software at http://www.lettronics.com

If that video is too bandwidth hungry to play, here is a Flash based one, which should stream with less buffering...

http://downloads.lettronics.com/videos/EPoS_Install_conv.html

 

---

Get free EPoS software at http://www.lettronics.com