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Installation Failure

Last post 01-09-2011, 1:30 PM by Lettronics. 11 replies.
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  •  01-02-2011, 6:29 PM 1514

    Installation Failure

    Hi,

    During installation of both stock and PoS I am getting the following error

    ---------------------------------------- 

    Error 1401. Could not create key:

    HKEY_USERS\S-1-5-21-839522115-2052111302-682003330\Software\Classes.

    Verify that you have sufficient access to that key, or contact your support personnel.

    ----------------------------------------------------

    Please guide me on what needs to be done.

     Regards

     KM 

  •  01-03-2011, 9:37 AM 1515 in reply to 1514

    Re: Installation Failure

    Are you installing as an Administrator?
    Get free EPoS software at http://www.lettronics.com
  •  01-03-2011, 6:21 PM 1516 in reply to 1515

    Re: Installation Failure

    Hi,

     

    I downloaded the installation files and was following the installation process. No option was provided to me to choose the type of installation. Please note, I am having the problem right at the initial stage, right at the point when I am trying to run the stock windows installer package.

     

    Regards,

     

    KM 

  •  01-03-2011, 6:27 PM 1517 in reply to 1515

    Re: Installation Failure

    Hi,

     

    Wanted to add that once I get this message

    ---------------------------------------- 

    Error 1401. Could not create key:

    HKEY_USERS\S-1-5-21-839522115-2052111302-682003330\Software\Classes.

    Verify that you have sufficient access to that key, or contact your support personnel.

    ----------------------------------------------------

    The installation process rolls back, and the following message is shown:

     

    Installation incomplete

    The installer was interrupted before Stock could be installed. You need to restart the installer to try again.

    Click 'Close' to exit.

     

    Regards,

     

    KM 

     

  •  01-03-2011, 7:10 PM 1518 in reply to 1517

    Re: Installation Failure

    Sorry, I wasn't clear...

     ...are you logged on to Windows as a Computer Administrator?

     

    If so, what version of Windows are you using?


    Get free EPoS software at http://www.lettronics.com
  •  01-04-2011, 8:54 AM 1519 in reply to 1518

    Re: Installation Failure

    Hi,Am logged in as the admistrator. Using Windows XP professional (SP3 updated).

    Regards,

     

    KM 

  •  01-04-2011, 9:54 PM 1520 in reply to 1519

    Re: Installation Failure

    We are struggling to replicate your issue - which version are you downloading?
    Get free EPoS software at http://www.lettronics.com
  •  01-07-2011, 6:58 PM 1521 in reply to 1520

    Re: Installation Failure

    Hi,

    Sorry for my delayed response.

    I am pasting the downloads:

    Stock Control & EPoS (Current Version)

    NameSizeVerDescription
    EPoS Suite4.2Mb4.0.4Stock Control Manager and PCTill in a single download
    Install Guide206Kb1.0Installation Guide
    PCTill V42.0Mb4.0.4PCTill (Latest) - This application needs a free licence key. Apply for your free licence here.
    Stock V42.6Mb4.0.4Stock Control Manager (Latest) - This application needs a free licence key. Apply for your free licence here.
    stock.mdb500kb2Blank database for Stock Control System. Initial UserID = Admin, initial PW = admin

    I assume EPoS suit has both PCTill V4 and Stock V4

     

    Regards,

     

    KM

  •  01-08-2011, 11:52 AM 1522 in reply to 1521

    Re: Installation Failure

    Can't replicate your issue here on our systems (but they've all had the software on before).

    On Monday, I'll rebuild one of them as a fresh XP with SP3, and see what happens then.

    Can you let me know if you are using XP Pro, or XP Home?


    Get free EPoS software at http://www.lettronics.com
  •  01-09-2011, 8:20 AM 1523 in reply to 1522

    Re: Installation Failure

    Hi,

     

    Am working  on Ms XP professional SP3 2002 version.

    regards,

     

    KM 

  •  01-09-2011, 1:18 PM 1524 in reply to 1523

    Re: Installation Failure

    Just tried from a fresh XP Pro with SP3 install (only changes made were change the desktop background for the screen capture tool, and install VMWare tools (as this testbed is on a Virtual Machine)).

    The video below shows it installing...

    http://downloads.lettronics.com/videos/EPoS_Install.avi

     

    I wonder if its worth trying the install with the Antivirus disabled, or if you have any other tools blocking access to the registry.


    Get free EPoS software at http://www.lettronics.com
  •  01-09-2011, 1:30 PM 1525 in reply to 1524

    Re: Installation Failure

    If that video is too bandwidth hungry to play, here is a Flash based one, which should stream with less buffering...

    http://downloads.lettronics.com/videos/EPoS_Install_conv.html

     


    Get free EPoS software at http://www.lettronics.com
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